Mariam Al Falasi runs operations for a 312-unit residential portfolio in Dubai Marina. We sat down with her to learn how AMC consolidation moved her ticket backlog from 84 open to 6 open in three months.
Before
"We had seven different contractors. AC was one company, pest control was another, plumbing was a freelancer on WhatsApp. When a tenant reported a problem, my coordinator had to figure out who to send."
After
"Now everything goes through one app. Tenants raise a ticket, CESPRO's dispatcher assigns the right team, and I see the photo log when the visit closes. The board went from 84 open tickets to 6 in three months."
What she would do differently
"I should have done this two years earlier. The risk we were carrying — relying on one freelancer for plumbing emergencies — was huge."